161101 We received some tickets about access problem on Shenzhen servers. No problem with access from China. We are locating the problem.

161102 We received many tickets about access problem for this problem. Network team is working on it. Shenzhen BGP network based on many ISP, we need confirm which ISP caused this problem.

161102 The network team confirmed the problem should caused by our Hong Kong dedicated line, the access problem happens on the bone network in Hong Kong.

161102 Our network team figured out a temporary solution, but only for specific clients, if client only access form static IPs, Hong Kong ISP can specifies the network peer. If any client need this kind of temporary solution, just let us know. Our network team will get the problem resolved with Hong Kong ISP.

161104 The international peer problem has fixed. If you still meeting access problem, please contact our support team.

Sorry for the inconvenience caused.

SakuraServer CN Support

Wednesday, November 2, 2016

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