200326 Currently our billing server provider can not delivery all emails properly, we are still looking into this. The support ticket reply may delay since our staff may not noticed by email. In case the provider cannot fix this, we'll schedule provier change in next week. Also customer may miss some email notification. All customer can check ... Read More »
200323 0020 (UTC+8) Currently the CMCC network in our Gansu Wuwei DC is down due to ISP problem, we have to wait for the ISP engineer reply. The progress may delay to Monday.
200323 0830 (UTC+8) The CMCC network resumed. All server back online.
We are sorry for any inconvenience.
SakuraServer CN Support Team
Dear Customer, First of all, we would like to thank you for being with SakuraServer. It’s our pleasure to provide service for you and hope we can make everything better in next year. As a gift for our clients. all existing EU/CA/NC VPS orders can get free double RAM upgrade. Some VPS already applied this during maintenance. Since the ... Read More »
191214 0600 (UTC+8) Currently our Shanghai CN2 service down due to fiber accident, the ISP is working on it, but progress may delay due to weekend.
191214 1600 (UTC+8) The problem fixed, all service back online.
We apologize for any inconvenience.
Dear Customer, Our techs detected some RAID disks are in bad health status, to avoid potential data problem, we'll setup new RAID and migrate VM data to new one. This progress may processed from 12:00 to 16:00 on 06, Nov, 2019 (UTC+8). During data migration, VM may down for 60 minutes max.Affected customers: VPS-CN-SZ clients on SS-SZ02 node. We ... Read More »
190907 0330(UTC+8) Currently our GS02 VPS node is down due to hardware problem, we'll look into this ASAP.190907 0720(UTC+8) We confirmed the problem caused by motherboard, replacement will be scheduled soon.190907 0940(UTC+8) The motherboard replacement done, system up, VM will back online now.We apologize for any inconvenience. SakuraServer CN ... Read More »
Dear Customers,We received notification from ISP, there's a network equipment maintenance scheduled from 2019-08-06 00:00 to 2019-08-06 06:00 (UTC+8), during the maintenance, Hong Kong and international access from our Shenzhen BGP network may be disconnected. The network should be resumed once maintenance completed. We aplogize for any ... Read More »
Currently our FR02 VPS node down due to hardware problem, engineer is working on it.Update1. The problem still not resolved as the hardware is old, it take more time to fix/replace parts. Since the FR02 node has been running for over 5 years, the hardware is some kind unstable now. In last month, we do schedued the node migration by the end of ... Read More »
Dear Customers, Recently few of customer's VM get hacked result malicious traffic on network and data loss. Based on our network monitor stats log, some of our IPs are still being attacking. To make sure your server will not be hacked, please do necessary security check and updates. Some security tips:0. Keep your OS and software updated.1. Do ... Read More »
Dear Customers, Due to potential hardware problem on SZ01 node, we plan to merge the VMs to new node for better user experience. Please understand the VM may be offline for 1-4 hours, progress expected start at 23:00 on 14/12/2018 (UTC+8). Any further progress will be updated here.Update1. we are shutting down VMs and prepare for data ... Read More »
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