[SS-SZ] VPS Node Migration. Completed

Dear Customer,   We noticed SZ02 VPS node is getting a little overload, to provide customer better experience, we'll migrate some VMs to different node. During migration, your VM may get offline for 15 minutes. In case your VM offline for over 30 minutes, please contact our support.   Thank you for your understanding and we apologize for any ... Read More »

30th Jul 2020
Email Delivery Problem. Fixed

  200326 Currently our billing server provider can not delivery all emails properly, we are still looking into this. The support ticket reply may delay since our staff may not noticed by email. In case the provider cannot fix this, we'll schedule provier change in next week. Also customer may miss some email notification. All customer can check ... Read More »

26th Mar 2020
[SS-GSWW DC] CMCC network down. Fixed

 

200323 0020 (UTC+8) Currently the CMCC network in our Gansu Wuwei DC is down due to ISP problem, we have to wait for the ISP engineer reply. The progress may delay to Monday.

200323 0830 (UTC+8) The CMCC network resumed. All server back online.

 

We are sorry for any inconvenience.

 

SakuraServer CN Support Team

22nd Mar 2020
SakuraServer 8 Years Anniversary

Dear Customer,   First of all, we would like to thank you for being with SakuraServer. It’s our pleasure to provide service for you and hope we can make everything better in next year.   As a gift for our clients. all existing EU/CA/NC VPS orders can get free double RAM upgrade. Some VPS already applied this during maintenance. Since the ... Read More »

20th Mar 2020
[SS-SHSJ DC] Fiber accident. Fixed



191214 0600 (UTC+8) Currently our Shanghai CN2 service down due to fiber accident, the ISP is working on it, but progress may delay due to weekend.
191214 1600 (UTC+8) The problem fixed, all service back online.



We apologize for any inconvenience.


SakuraServer CN Support Team

13th Dec 2019
[SS-SZ02 VPS Node] RAID disk migration. Completed

Dear Customer, Our techs detected some RAID disks are in bad health status, to avoid potential data problem, we'll setup new RAID and migrate VM data to new one. This progress may processed from 12:00 to 16:00 on 06, Nov, 2019 (UTC+8). During data migration, VM may down for 60 minutes max.Affected customers: VPS-CN-SZ clients on SS-SZ02 node. We ... Read More »

4th Nov 2019
[SS-GS02 VPS Node] Hardware problem. Fixed

190907 0330(UTC+8) Currently our GS02 VPS node is down due to hardware problem, we'll look into this ASAP.190907 0720(UTC+8) We confirmed the problem caused by motherboard, replacement will be scheduled soon.190907 0940(UTC+8) The motherboard replacement done, system up, VM will back online now.We apologize for any inconvenience. SakuraServer CN ... Read More »

6th Sep 2019
[SS-SZ DC] International Network Maintenance. Completed

Dear Customers,We received notification from ISP, there's a network equipment maintenance scheduled from 2019-08-06 00:00 to 2019-08-06 06:00 (UTC+8), during the maintenance, Hong Kong and international access from our Shenzhen BGP network may be disconnected. The network should be resumed once maintenance completed. We aplogize for any ... Read More »

4th Aug 2019
[SS-France] FR02 VPS Node down. Fixed

Currently our FR02 VPS node down due to hardware problem, engineer is working on it.Update1. The problem still not resolved as the hardware is old, it take more time to fix/replace parts. Since the FR02 node has been running for over 5 years, the hardware is some kind unstable now. In last month, we do schedued the node migration by the end of ... Read More »

8th Mar 2019
Security Notification

Dear Customers, Recently few of customer's VM get hacked result malicious traffic on network and data loss. Based on our network monitor stats log, some of our IPs are still being attacking. To make sure your server will not be hacked, please do necessary security check and updates. Some security tips:0. Keep your OS and software updated.1. Do ... Read More »

20th Dec 2018

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