Dear customers, We noticed a disk failure on SZ03 VPS node yesterday, it resulted the RAID array degraded, but data not affected. However, further disk failure in this RAID array will cause data lose. The SZ03 node has been running without problem for 910 days. Considering the SZ03 node is based on very old hardware, we decided not ... Read More »
Dear Customer, As you may know, for most ISPs in China, the international access is slow and unstable. To imporve the connection from oversea area to Chinese server/IP, we are now providing the port forwarding service(PF Service). The PF service will forward your traffic on the port(s) you selected via special peer, which is much ... Read More »
We are glad to announce that the new location Singapore is online and available now.
Singapore VPS product details: https://www.sakuraserver.com/singapore-vps.html
Also there are more product improvement is in progress, will be avilable soon.
Due to increasing cost on IPv4 addresses, we’ll increase the IP price of FR/CA/CN products from 21st, Nov 2022. FR/CA For each additional IPv4 address, new price will be $3/pm plus $1 one-time setup fee, free setup with Simi-Annually or longer payment period. CN-Shenzhen BGP For each additional BGP IPv4 address, new price will be ... Read More »
Dear customer, To improve customer experience, we scheduled website maintenance on 14th, November. During the maintenance, our website and client area will be down for about 2 hours, which means order and invoice cannot be processed for few hours. Our support will be still available by email during website maintenance. Please contact our ... Read More »
220419 21:35 (UTC+8) Currently the international access of Shenzhen BGP network down due to routing problem, domestic access is fine, we've contacted ISP to fix this ASAP. 220419 22:50 (UTC+8) The international connection down due to HongKong peer device failure, the network team is trying to bring the connection back. 220420 02:46 ... Read More »
220304 15:50 (UTC+8) Currently the international access of Shenzhen BGP network down due to routing problem, domestic access is fine, we've contacted ISP to fix this ASAP. 220304 17:20 (UTC+8) The internatinoal access problem fixed. Please submit a ticket if your server still having connection problem. We are sorry for any ... Read More »
211209 00:20(UTC+8) Our Shanghai servers down due to router accident, we are working on this.
211209 00:35(UTC+8) The router problem fixed, all server back online now. Please contact our support if there's any question.
We are sorry for the inconvenience.
SakuraServer CN Support Team
211013 03:50 Our CA/FR network down due to BGP routing accident, the network team is working on it.
211013 04:30 All CA/ FR service back online, please contact our support if your service not working properly.
We apologize for the inconvenience.
SakuraServer Support Team
Currently our billing server provider can not delivery emails properly, we are still looking into this. The support ticket reply may delay since our staff may not noticed by email. In case the provider cannot fix this, we'll schedule provider change in next week. Update1. The email delivery problem fixed. You may need check spambox since ... Read More »
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