[CN-Gansu DC] Network down. Fixed

Wednesday, August 9, 2017

170809 00:03 The ISP provider of our Gansu DC cut down our network for some reason, we have contacted CMCC team and update ASAP. May caused by some service limit. 170809 00:32 We confirmed all equipment in DC working properly, waiting for ISP resolve connection. 170809 20:42 ISP updated us about the network problem, router link disconnected due to trojan virus traffic. The reason is some...

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[US-NC Datacenter] Network down. Fixed

Tuesday, August 8, 2017

170808 00:50 The network of NC DC is not working due to ISP problem, gateway down, we have contacted ISP about this. 170808 09:31 Datacenter is currently experiencing issues with a piece of our distribution infrastructure. Troubleshooting steps have been taken and now in the process of replacing that piece of equipment. No ETA yet. 170808 10:47 The replacement and reconfiguration of...

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SS-SZ01 VPS node Maintenance. Completed

Friday, April 28, 2017

Due to a hardware conflict caused random hard reboots on SS-SZ01 VPS node, we have to replace some parts on it. The maintenance scheduled on 30th, April, 2017 at 14:00(UTC+8), the maintenance may take up to 3 hours max. To make sure the service will runs stable, we'll upgrade the virtual OS after hardware replacement and full tests done, some changes will be applied. Please be...

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[SS-GSWW Datacenter] Power System Maintenance. Completed

Thursday, April 6, 2017

To provide more stable service in our new DC. We have scheduled a power system maintenance on 2017-04-09 at 10:00(UTC+8) in our SS-GSWW datacenter, this maintenance will add additional UPS battery and another power in cable. Some downtime and power lost may happen during maintenance. Sorry for any inconvenience, if there's any question, please contact our support team....

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[CN-GS Datacenter] Datacenter Moving Schedule

Wednesday, March 15, 2017

Dear Customer, To provide customer better support and network, we have built our second DC in China. The new DC is located in Wuwei City, Gansu Province, about 300km to current Gansu DC(Lanzhou DC, cooperation with CMCC DC). As the new DC will get different network, we have to assign new IP(s) to existing customers, detailed information will send once we confirmed final moving date....

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Shanghai VPS Node SS-SH02 down. Fixed

Monday, January 2, 2017

170102 11:03(UTC+8) Our Shanghai VPS node SS-SH02 is down due to motherboard problem. We are working on it. 170102 12:15 (UTC+8) We decided to setup a new node, the disks will be move to new server. 170102 14:00 (UTC+8) New server hardware ready, now install the OS and do server stable tests. 170102 16:20 (UTC+8) New node online now, we are moving data now. 170102 17:35 (UTC+8)...

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International Access Problem with Shenzhen BGP Network. Fixed

Wednesday, November 2, 2016

161101 We received some tickets about access problem on Shenzhen servers. No problem with access from China. We are locating the problem. 161102 We received many tickets about access problem for this problem. Network team is working on it. Shenzhen BGP network based on many ISP, we need confirm which ISP caused this problem. 161102 The network team confirmed the problem should...

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Beijing DC network accident [Network cut down]

Tuesday, August 9, 2016

160809 22:35 (UTC+8) Our network in Beijing racks is being cut down by ISP due to abuse, it may caused by police request. No more details from ISP currently. 160810 21:10 (UTC+8) We called ISP for details, but still no useful information, possible reason is some vpn clients did something illegal takes police's attention or ISP cut down our line on 'some agent''s request. The server may down...

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[Renqiu and Tianjin DC] Schedules of Datacenter moving in China

Thursday, June 30, 2016

Dear Customer, To provide customer better network and faster support, SakuraServer CN Team is going to moving our Renqiu racks to Beijing, the new facility will allow us do maintenance faster as it's closer to our Beijing office, also new BGP network in Beijing is providing more stable routing to international peer. New Bejing DC will have 2 different BGP network, one based on China...

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[SS-SHSJ Datacenter] CN2 VPS Node Maintenance.Completed

Wednesday, June 22, 2016

160622 19:20 (UTC+8) We detected a fan problem with Shanghai CN2 VPS node, to fix the problem, we have scheduled a hardware maintenance on 2016-06-23 12:00~16:00(UTC+8), VPS on the node may be down for 30 minutes max. 160623 13:20(UTC+8) We decide to do the fan replacement without shutdown the node, some very short network down may happen due to network cable change. 160623 13:37(UTC+8)...

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