[SS-SHSJ DC] Fiber accident. Fixed



191214 0600 (UTC+8) Currently our Shanghai CN2 service down due to fiber accident, the ISP is working on it, but progress may delay due to weekend.
191214 1600 (UTC+8) The problem fixed, all service back online.



We apologize for any inconvenience.


SakuraServer CN Support Team

13th Dec 2019
[SS-SZ02 VPS Node] RAID disk migration. Completed

Dear Customer, Our techs detected some RAID disks are in bad health status, to avoid potential data problem, we'll setup new RAID and migrate VM data to new one. This progress may processed from 12:00 to 16:00 on 06, Nov, 2019 (UTC+8). During data migration, VM may down for 60 minutes max.Affected customers: VPS-CN-SZ clients on SS-SZ02 node. We ... Read More »

4th Nov 2019
[SS-GS02 VPS Node] Hardware problem. Fixed

190907 0330(UTC+8) Currently our GS02 VPS node is down due to hardware problem, we'll look into this ASAP.190907 0720(UTC+8) We confirmed the problem caused by motherboard, replacement will be scheduled soon.190907 0940(UTC+8) The motherboard replacement done, system up, VM will back online now.We apologize for any inconvenience. SakuraServer CN ... Read More »

6th Sep 2019
[SS-SZ DC] International Network Maintenance. Completed

Dear Customers,We received notification from ISP, there's a network equipment maintenance scheduled from 2019-08-06 00:00 to 2019-08-06 06:00 (UTC+8), during the maintenance, Hong Kong and international access from our Shenzhen BGP network may be disconnected. The network should be resumed once maintenance completed. We aplogize for any ... Read More »

4th Aug 2019
[SS-France] FR02 VPS Node down. Fixed

Currently our FR02 VPS node down due to hardware problem, engineer is working on it.Update1. The problem still not resolved as the hardware is old, it take more time to fix/replace parts. Since the FR02 node has been running for over 5 years, the hardware is some kind unstable now. In last month, we do schedued the node migration by the end of ... Read More »

8th Mar 2019
Security Notification

Dear Customers, Recently few of customer's VM get hacked result malicious traffic on network and data loss. Based on our network monitor stats log, some of our IPs are still being attacking. To make sure your server will not be hacked, please do necessary security check and updates. Some security tips:0. Keep your OS and software updated.1. Do ... Read More »

20th Dec 2018
[SZ Datacenter] SS-SZ01 VPS Node Merger. Completed

Dear Customers, Due to potential hardware problem on SZ01 node, we plan to merge the VMs to new node for better user experience. Please understand the VM may be offline for 1-4 hours, progress expected start at 23:00 on 14/12/2018 (UTC+8). Any further progress will be updated here.Update1. we are shutting down VMs and prepare for data ... Read More »

12th Dec 2018
[SS-Canada] CA02 VPS node down. Processed

181203 0730 (UTC-6) Currently our CA02 VPS node is down, we are looking into this problem.181203 0900 (UTC-6) We are getting some hardware trouble on this node, engineer is working on it.181203 0945 (UTC-6) Due to RAID-1 fail, we are unable to get this node back, a solution will be informed to every customer affected.181204 New node online and ... Read More »

3rd Dec 2018
[SS-France] FR02 VPS Node down. Fixed

Currently our FR02 VPS node down, VMs on this node inaccessible, we are looking into this accident.Update1. We confirmed the network connector problem with motherboard, will replace the motherboard. No data affect.Update2. We have bring the node back online, since the last time we do patch to OS is over 400 days ago, we'll do some patchs before ... Read More »

20th Nov 2018
[SS-GSDC] Fiber accident. Fixed

181119 20:15 (UTC+8) Both our CMCC and ChinaTelecom dedicated line is down, we are looking into this.181119 20:40 (UTC+8) We have contacted ISP about this, the fiber being cut due to road construction, ISP is working on it.181120 14:20 (UTC+8) Our staff checked the accident place, mess there, ISP is fixing the 48-core fiber. Currently still no ... Read More »

19th Nov 2018

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