[SS-SH] Main router accident. Fixed

211209 00:20(UTC+8) Our Shanghai servers down due to router accident, we are working on this.

211209 00:35(UTC+8) The router problem fixed, all server back online now. Please contact our support if there's any question.

 

We are sorry for the inconvenience.

 

SakuraServer CN Support Team

8th Dec 2021
CA/FR network down. Fixed

 

211013 03:50 Our CA/FR network down due to BGP routing accident, the network team is working on it.

211013 04:30 All CA/ FR service back online, please contact our support if your service not working properly.

 

We apologize for the inconvenience.

 

SakuraServer Support Team

13th Oct 2021
Email Delivery Problem. Fixed

  Currently our billing server provider can not delivery emails properly, we are still looking into this. The support ticket reply may delay since our staff may not noticed by email. In case the provider cannot fix this, we'll schedule provider change in next week.   Update1. The email delivery problem fixed. You may need check spambox since ... Read More »

6th Jul 2021
SS-GS-WW DC Shutdown - SakuraServer

Dear clients,   We are sorry to announce that we are going to shutdown the GS-WW service due to accident and poor network. This plan being scheduled 2 years ago, but delayed since we still have some clients need the location. However, we have to shutdown it now due to accident abuse on the GS-WW network.   All current GS-WW clients should ... Read More »

27th May 2021
[SS-SZ DC] Core Switch Replacement and VPS node maintenance. Completed

  Dear Customer,   To provider better network experience, we have scheduled core switch replacement on 26th, Nov, 2020. The expected start time will be 14:00 - 16:00 UTC+8, network may down for 20-60 minutes.   Also the VPS nodes will shutdown for RAID card battery replacement, VPS may hard reboot during maintenance.   Please take ... Read More »

23rd Nov 2020
[SS-GSWW DC] CMCC Fiber Accident. Fixed

 

201012 14:55 (UTC+8) Our GSWW CMCC network down due to fiber accident, ISP is working on it, currently no ETA.

201012 19:05 (UTC+8) The CMCC fiber fixed, network back online.

 

We are sorry for any inconvenience.

 

SakuraServer CN Support Team

12th Oct 2020
[SS-SZ] VPS Node Migration. Completed

Dear Customer,   We noticed SZ02 VPS node is getting a little overload, to provide customer better experience, we'll migrate some VMs to different node. During migration, your VM may get offline for 15 minutes. In case your VM offline for over 30 minutes, please contact our support.   Thank you for your understanding and we apologize for any ... Read More »

30th Jul 2020
Email Delivery Problem. Fixed

  200326 Currently our billing server provider can not delivery all emails properly, we are still looking into this. The support ticket reply may delay since our staff may not noticed by email. In case the provider cannot fix this, we'll schedule provier change in next week. Also customer may miss some email notification. All customer can check ... Read More »

26th Mar 2020
[SS-GSWW DC] CMCC network down. Fixed

 

200323 0020 (UTC+8) Currently the CMCC network in our Gansu Wuwei DC is down due to ISP problem, we have to wait for the ISP engineer reply. The progress may delay to Monday.

200323 0830 (UTC+8) The CMCC network resumed. All server back online.

 

We are sorry for any inconvenience.

 

SakuraServer CN Support Team

22nd Mar 2020
SakuraServer 8 Years Anniversary

Dear Customer,   First of all, we would like to thank you for being with SakuraServer. It’s our pleasure to provide service for you and hope we can make everything better in next year.   As a gift for our clients. all existing EU/CA/NC VPS orders can get free double RAM upgrade. Some VPS already applied this during maintenance. Since the ... Read More »

20th Mar 2020

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