[CN-GS Datacenter] Datacenter Moving Schedule

Wednesday, March 15, 2017

Dear Customer, To provide customer better support and network, we have built our second DC in China. The new DC is located in Wuwei City, Gansu Province, about 300km to current Gansu DC(Lanzhou DC, cooperation with CMCC DC). As the new DC will get different network, we have to assign new IP(s) to existing customers, detailed information will send once we confirmed final moving date....

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Shanghai VPS Node SS-SH02 down. Fixed

Monday, January 2, 2017

170102 11:03(UTC+8) Our Shanghai VPS node SS-SH02 is down due to motherboard problem. We are working on it. 170102 12:15 (UTC+8) We decided to setup a new node, the disks will be move to new server. 170102 14:00 (UTC+8) New server hardware ready, now install the OS and do server stable tests. 170102 16:20 (UTC+8) New node online now, we are moving data now. 170102 17:35 (UTC+8)...

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International Access Problem with Shenzhen BGP Network. Fixed

Wednesday, November 2, 2016

161101 We received some tickets about access problem on Shenzhen servers. No problem with access from China. We are locating the problem. 161102 We received many tickets about access problem for this problem. Network team is working on it. Shenzhen BGP network based on many ISP, we need confirm which ISP caused this problem. 161102 The network team confirmed the problem should...

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Beijing DC network accident [Network cut down]

Tuesday, August 9, 2016

160809 22:35 (UTC+8) Our network in Beijing racks is being cut down by ISP due to abuse, it may caused by police request. No more details from ISP currently. 160810 21:10 (UTC+8) We called ISP for details, but still no useful information, possible reason is some vpn clients did something illegal takes police's attention or ISP cut down our line on 'some agent''s request. The server may down...

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[Renqiu and Tianjin DC] Schedules of Datacenter moving in China

Thursday, June 30, 2016

Dear Customer, To provide customer better network and faster support, SakuraServer CN Team is going to moving our Renqiu racks to Beijing, the new facility will allow us do maintenance faster as it's closer to our Beijing office, also new BGP network in Beijing is providing more stable routing to international peer. New Bejing DC will have 2 different BGP network, one based on China...

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[SS-SHSJ Datacenter] CN2 VPS Node Maintenance.Completed

Wednesday, June 22, 2016

160622 19:20 (UTC+8) We detected a fan problem with Shanghai CN2 VPS node, to fix the problem, we have scheduled a hardware maintenance on 2016-06-23 12:00~16:00(UTC+8), VPS on the node may be down for 30 minutes max. 160623 13:20(UTC+8) We decide to do the fan replacement without shutdown the node, some very short network down may happen due to network cable change. 160623 13:37(UTC+8)...

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[CN - Tianjin DC] Network problem. Fixed

Saturday, March 5, 2016

160305 23:10 Currently our Tianjin DC is getting accident with network. We are working on it and update here. 160306 06:20 The network problem fixed, all server back online now. 160308 00:30 The bone network of Tianjin DC is down again, datacenter engineer is working on it. 160308 05:15 The network back online, datacenter engineer will do further diagnosis about this. We apologize for the...

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[US-NC Datacenter] Network Accident. Fixed

Saturday, January 30, 2016

160130 23:03 Currently all our NC servers are down due to network accident, datacenter engineer is working on it. 160130 23:40 All servers are back online now.  SakuraServer Support Team

[CN-RQ Datacenter] Electricity System Maintenance.Completed

Saturday, December 19, 2015

Dear Customer, The CN-RQ datacenter scheduled an electricity system upgrade, it will cause about 1-3 hours downtime. All dedicated server and VPS node will set to poweroff to avoid accident. The expected starting time will be 2015-12-20 03:00 (UTC+8). We apologize for the inconvenience. 151220 02:30 (UTC+8) We are putting all VMs to halt mode. 151220 03:00 (UTC+8) VPS node shutdown,...

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[Security] Client Area Certificate Update. Completed

Tuesday, September 15, 2015

We'll update the certificate for client area to improve the security. The update scheduled on 2015-09-18 (Fri.), during the update, the client area may not accessible or get payment confirmation delay, also support message may delay. If there's any trouble, please contact our support by email . SakuraServer Support Team

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