200326 Currently our billing server provider can not delivery all emails properly, we are still looking into this. The support ticket reply may delay since our staff may not noticed by email. In case the provider cannot fix this, we'll schedule provier change in next week.
Also customer may miss some email notification. All customer can check email log at client area. After login to client area, click your name at right side, then 'Email History'.
200327 The email delivery problem fixed.
We apologize for any inconvenience.
SakuraServer Support Team
Thursday, March 26, 2020
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